Basic customer service skills: Knowing your program components. Knowing the required outcomes. Listening and other effective communication with the client. Resource strategy utilization. Accountability. Evolving to maximize the potential.
Creating dynamic work environments: Is your office “toxic”? What are the indicators and how can each team member take part in being an asset to the whole work experience?
Motivational interviewing (MI): You can lead a horse to water, but you can’t make them drink. But you can put salt in their oats. How to use MI to effectively engage the client to assist in designing their own program design. Identify their motivation factors to improve engagement.
Failure to Launch: Proactive case management strategies for launching towards self sufficiency. Reviewing our program, personnel, the participant and partnerships. How to keep clients. Engaged and smoother flow of the program for better outcomes.
Understanding the Unemployed’s Grieving Cycle: Recognizing the seven stages people may be in due to unemployment. The staff will learn different. Strategies to keep the client moving towards successful outcomes.
“Wilson and the Workforce”: Teaching and group activity-review our purpose, challenges, programs, procedures and celebration
(used at NAWDP in Denver and other locations). A group activity built in to demonstrate the points.
1. How do you ensure the values and objectives are understood from CEO throughout to the newest employee?
2. How do your core values intersect into the major components of your operation?
3. What is your organization culture? What kills it? Improves it? Where is accountability?
4. Who is the market you're needing to reach?
5. What are the major components that describe who you are and what you do, and mostly, the difference your business offers.
6. Overcoming objectives and traps.
7. Sales skills recognition.
8. Nurturing existing customers.
10. HR and other process for smooth operations.
I had Mr. Carlile in to do some training with my ninth grade technology student earlier in the year. The engagement he developed with these students was outstanding. Soft skill training and real world scenarios made my students think. He engaged them in activities that they could use in developing clearer career paths. He has been described by my students as "energetic, down to earth, and fun". He has certainly been an asset to my Freshman class!
Yvette Rettig Dearion, PIT Room 112
Longview Global High School, TX
2) I provide references to confirm the positive results we've experienced
3) I work with you step by step to brainstorm, plan and deliver a quality training.
4) Your investment in your students and staff and conference attendees is vital. This opportunity is the mission of my life to impact others.
Assisting the Unemployed Through the Grieving Cycle
Dealing with Stress & Creating Healthy Work Cultures
Teaching Soft Skills
Using Motivational Interviewing
Empowering VS Enabling Practices
Using Life Illustrations and Games That Teach
Streamlining Program Delivery
Youth WIOA Program: Recruiting to Exceeding Measures
You're the CEO
Overcoming the Past
Group Team Building
Interactive and powerful presentations that gets the attention and delivers solid principles.
Dynamic training for your staff, students & clients
See the slide show of options, select the training subjects you would like more information on the survey link.
DOL workforce agencies, educators, social services and community organizations.
The Squeeze: educators know it! Caught between Federal/state regulations, tied by "standards" and with the variety of student dynamics...how to do deal with it!
Soft skills: from education to the world of work. How to identify skills required for education, transforming them to work skills. Plus, dive in to see the core values attached to the skills.
Comment from our "Assisting the Unemployed in the Grieving Cycle"
Hi Terry, I really enjoyed attending your “Assisting The Unemployed in the Grieving Cycle” workshop this past Thursday (10/30) in Orlando. I was familiar with the grieving process, but never thought to apply that information to the unemployed population that I work with.
Now I realize that many of the Military Spouses I work with are definitely traveling through a “grieving process”. This can be intensified because their families have just gone a PCS (Permanent Change of Station) where many of them previously had a great job, established support system, and a ton of community resources at their fingertips.
Now they are starting all over in unfamiliar territory. Thanks again for your interesting and informative presentation.
Rita J. Smith, CareerSource
Okaloosa Walton Military Family Employment Program Manager
Lead a horse to water?
How does your staff do with motivational interviewing?